Faq

Return Policy

Can I return or exchange my wallpaper, peel and stick tiles or art prints?

General

Can I buy samples?
When can I expect my order to ship?
What kind of ink do you use? Will it give me a headache and/or buzz?
What is the lifespan of Chasing Paper?
I made a mistake on my order, what do I do now?
Where is your wallpaper produced?
What exactly is peel and stick wallpaper?
Are your peel and stick tiles actual tile?
What makes the Chasing Paper peel and stick different from the rest?
What makes the Chasing Paper traditional wallpaper different from the rest?
Do you sell your wallpaper in panels or rolls?
How long will the wallpaper last?
Do you ever run sales?
What if I want custom colors? Or prints? Or sizes?

Getting Started

Will your wallpaper work on my walls?
Can peel + stick wallpaper work on ceilings?
So how removable is removable?
How do I know how much to order?
Do I need to order all the paper and/or tiles at once? Will there be color variance between orders?
How do I decide between Peel and Stick vs. Traditional wallpaper?
What about bathrooms? If things get steamy? Can I use your wallpaper and/or tiles?
Can your peel and stick tiles go over my hardwood floors?
Can I use your peel and stick tiles as a backsplash?

Installation

I’m nervous about installation, can I do it myself or should I hire someone?
How can I ensure all of the panels line up? I don’t want to see all of the seams!

Care & Safety

Is your wallpaper water resistant/washable?
Are your peel and stick tile decals waterproof? How do I clean them?
Are your materials safe for my home?
What kind of ink do you use? Will it give me a headache and/or buzz?
How long will the wallpaper last?
Can I use your peel and stick tiles in high traffic areas? Like a mudroom?

Trade & Custom Orders

What if I want custom colors? Or prints? Or sizes?
Can I use your wallpaper in a commercial space?
How do I apply for a Trade Account?

Still need help?